Refund policy
At TheFlexNest, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
1. Return Eligibility
To be eligible for a return, the item must:
Be returned within 7 days of delivery.
•Be unused, unworn, unwashed, and in its original condition.
•Have all original tags, labels, and packaging intact.
•Include proof of purchase or the order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
Return requests must be submitted within 8 days after your order has been delivered.
To initiate a return, please contact us at:
Email: theflexnest@gmail.com
Please include:
•Order Number
•Reason for Return
•Photos (if the product is damaged, defective, or incorrect)
3. Refund Process
Once we receive and inspect the returned item:
You will be notified whether your return is approved or rejected.
If approved, your refund will be processed to your original payment method.
Refunds are typically completed within 4-5 business days after approval.
Please note that your bank or payment provider may take additional time to reflect the refund.
4. Exchanges
We offer exchanges for:
•Incorrect items received
•Defective or damaged products
•Size exchanges (subject to stock availability)
To request an exchange, contact us at theflexnest@gmail.com within [ 7 days] of receiving your order.
If the requested size or product is unavailable, a refund or store credit may be offered.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Contact us within 2-3 of delivery.
Email us at theflexnest@gmail.com with:
•Your Order Number
•Clear photographs of the product and packaging
•A brief description of the issue
After verification, we will arrange a replacement, exchange, or refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
•Used, worn, or washed products
•Products without original tags or packaging
•Items damaged due to misuse or improper care
•Final sale, clearance, or promotional items (unless defective)
7. Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective product), TheFlexNest will bear the return shipping cost.
For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the customer may be responsible for the return shipping charges unless otherwise stated.
8. Refund Exceptions
Refunds may be refused if:
The returned item does not meet our return eligibility criteria.
The product is returned in a used or damaged condition not caused by us.
The return request is made after the eligible return period.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: TheFlexNest
Email: theflexnest@gmail.com
Due To security as we do not have Business number so we do not share the phone number on website but when contact us on Gmail i surely look upon the problem
Business Hours: 2:00 PM to 5:30 PM IST